Frequently Asked Questions
1. How do you ship your products?
We ship via the United States Postal Service, Fedex, and DHL — You will have your choice of which service you would like to use and the fulfillment speed upon checkout. To check the different rates, please enter the items you would like to order into your shopping cart, click “view cart” and enter your shipping address and zip code and all the shipping options will be listed for you. Also keep in mind that some items which cannot be bundled together may necessitate additional shipping, posters, or mugs for example. In the event that ordered items ship separately, you will receive an email update on the status of each item as it ships.
2. How long does it take to ship your orders?
Our products are printed/created on demand, please allow at least six business days for this process. From there, it depends on a) how large your order is and/or what products your order consists of, b) where you are located, and c) the shipping service and speed chosen at checkout. Most shipping options are in the 2-3 day range as far as transit times after fulfillment but please plan accordingly.
3. Will I receive a tracking number once my order ships?
You sure will — by email — and you will be able to view the progress through the link that will be sent to your inbox. In a related noted, please make sure the email address that you provide is valid so that you receive the order confirmation, tracking number, and any other correspondence that is necessary during the order process. Be advised, often times shipping carriers help each other out, so, for example, if you choose a DHL or FEDEX shipping option at checkout, your order may ultimately end up be delivered by the the United States Postal Service. Your tracking number will be kept current and updated in any event.
4. Do you ship to PO Boxes?
We can …but it depends on which shipping service you choose when you place your order. United States Postal Service shipping options will be able to ship to a PO Box, others may not. If there are any questions, please contact us before placing your order.
5.What payment methods do you accept?
We accept all major credit cards: Visa, Mastercard, Amex and Discover. You can also place your order through our shopping cart via paypal. You also do not need to have a paypal account in order to pay for your order via paypal, it can be done with your regular credit card. The shopping cart will walk you through this process is either event.
6. Do you charge sales tax?
Yes we do — we collect sales tax for orders which ship within the states of Michigan (Where we are based) as well as California and North Carolina (where our supplier is based). Sales tax will be calculated automatically through our shopping cart.
7. Can I get a custom design?
Possibly …let us know what you are looking for and we can see what we can do.
8. How about a discount?
We absolutely offer volume discounts, in other words, the more you buy, the more you save. The shipping charges are also incredibly reasonable, even to international locations. We also may — on occasion — offer discounts to members of our email list, so it will behoove you to join up asap.
9. What kinds of products do you offer?
We offer a range of products which include: t-shirts, long sleeve t-shirts, tank tops, women’s t-shirts, hoodies and sweatshirts, Baby onsies, posters, hats, mugs, pillows, beach towels, socks and even cell phone cases. We may even offer more “stuff” depending on what out manufacturer has in store.
10. Do you take exchanges?
Due to the custom nature of our products, we would really prefer not to. We have provided all the specific size and material information on each and every page so the details of each product should be crystal clear. If you happen to change your mind or need to make a change after an order has already been placed, there is a short window (depending on product) of a few hours where changes/adjustments can be made. Please contact us immediately should that be the case. There will be a 25% restocking fee on all returns or exchanges. The client will also be responsible for any and all shipping costs which are not refundable.
11. Do you have measurements for your shirts and other apparel?
Yes, measurement charts are listed on each page for our apparel. Please click the “size chart” button and the length and width of each available size will be listed. Any other pertinent info will be listed on the individual product page.
12. Are the shirts made of, cotton? Poly? A blend?
Different products may feature different materials. We may also have a range of materials for items with the same graphic. In either event, the specific materials that any piece of apparel is made of will be listed on the info page under “description.”
13. Are the shirts made and printed in the US?
Yes, all our shirts, hoodies, tank tops, mugs, etc. that are shipped in the USA are proudly made/printed in the US of A. International orders for Europe and Australia are made/shipped from our firm in Riga, Latvia.
14. What is the lead time from the time an order is placed until it ships?
Please allow at least six business days from the time an order is placed until it is shipped to you. Please also take into account transit time once the order is in the mail.
15. Will I be charged when an order is placed, or when it ships?
Your card will be charged immediately once an order is placed.
16. After an order is placed, is it possible to edit or change any of the information (shipping/billing info, items in order)?
Yes, but time is of the essence. Please reach out to us AS SOON AS POSSIBLE in the event that a change has to be made. You have a window of only a few hours to contact us in that event.
17. I received my order but the wrong item/size was sent and/or something is missing. What do I do?
Please contact us immediately with any mistakes. In the event that the printing company sent the incorrect size/color etc, please provide a photograph of your receipt which indicates what you did order along with the incorrect item or items that you actually received. Once we have that info, we will immediately follow up with the company and go from there.
18. Can I place an order by phone?
Due to the unique and custom nature of all of our products, we do not accept phone orders at this time. We prefer that potential clients place orders online so that all sizes/styles/colors can be checked and double checked by you before the order is placed.
19. Can I send payment by check/mail order?
20. I’m not sure if my order went through. Do you send a confirmation email/receipt?
Yes we do. Once your order is successfully placed, you will a) be taken to a confirmation page and b) receive a confirmation email in your inbox of the email address you provided during the ordering process.
It is necessary to collect address information to complete the ordering process and/or for tax purposes. All client information is never shared with anyone for any reason.
22. What do I do if my tracking# says my order was delivered but it is no where to be found?
Nine times out of ten, someone else may have picked it up and put it in a non-obvious spot. Please also check with your neighbors as mis-deliveries sometimes do happen. Please also follow up with your delivery service, or if possible, your delivery person. If all else fails, please file a stolen property report with your local police department, send us the paperwork, and we can resend/ship.
23. What countries do you ship your products?
We used to be able to ship everywhere but thanks to new tax regulations, we can only now ship our products to the US and Canada. Sorry, not our rules. If you would like to order our Retro Strength products but live in Europe, Australia, or somewhere else outside the United States, your best option would be to make friends with someone in the US, place an order and have it shipped to their address and then have your new friend ship the items to you. There may be options with freight forwarders or something like that but you’ll need to do your own homework with them, we have no experience or recommendations in that area.
24. What if I place an order from your site and then refuse delivery?
That would be a pretty weird thing to do, but if you want to do so, go with it. NO refunds, however.